One thing I see right away is that signups seem to have gone down quite a bit. Now, I turned on double opt-in and reCaptcha as well, and now I'm wondering if maybe it's as you said - that it was in part targeting bad signups. So I'm wondering if I should start a new campaign. Perhaps just a regular one, using the results from the Dynamic Creative. (I'm at just under 70 results for the Tom Waits ad and just under 80 for the Nick Cave one.)
One weird thing is that I don't see any relevance score. Does that not work with Dynamic Creative, maybe?
I guess a more likely explanation for the drop in signups is that the confirmation message is getting trapped in people's email firewalls or spam folders. I've taken some DNS steps, but they can take up to 48 hours to take effect, so we'll see. Either way, this is not good, and probably explains why it's been going so terribly. One weird thing, though, is that my Bonjoros have a higher open rate than the welcome message, and yet nobody is replying to let me know they haven't received the songs.
Anyway. This is beyond frustrating. I really hope the DNS stuff that Mailchimp suggested works.
The DNS changes haven't gone through (it takes 24-48 hours according to Mailchimp, and I only set it up last night), and while the open rate has gone up slightly on the welcome message I'm still not very happy with throwing my money out the window like this, so I've switched off the campaign. Once the DNS changes have gone through, I'll start a new, regular campaign (not Dynamic Creative) and hope for a better open rate. This has been pretty expensive.
Hey Eyvi,
Deliverability is a hard one. They all sort of claim the same things and the blogs more or less seem to just echo each person's personal opinion, or the affiliate program they promote.
The truth is, I have no idea. What I do know is that Aweber manages their own white listing in house, whereas many of the other services out there outsource that. I believe (but I'm not positive) that Mailchimp outsources it as well. I know Aweber claims to have the best deliverability in the industry but there is no real way to verify that. And I have heard some whispers about compliants with Mailchimp, but tht could all just be Aweber fans taking sides. I'm a huge Aweber fan. I do use a referral link for them, but I don't promote them because I get a small commission, I promote them because I personally think they are the best.
Still, I'm sure Mailchimp should work just fine.
Oooh! If you ever want to try something a little fun, I could set you up a list in my Aweber account and you could use your mailchimp account, then we could use the split test scrip to switch up the sign up page and we could monitor the confirmation rates, and open rates, and just see what is really going on.
As an aside, I am doing some work for a singer songwriter client right now and her open rates on the welcome email were a really staggeringly low 52%. I turned on double opt in and they are now up to 82% with no changes to the ads or the conversion rate. In fact the conversion rate has gone up a hair.
In terms of pausing your campaign, the bad training of the algorithm could be an issue so if things really suffered then starting fresh might be the answer. I would probably turn off the captcha code. I would just send them a link in an email.
It could possibly be the email address as well, but my hunch is that isn't it.
Having trouble with your marketing? Wish you could have an experienced direct-to-fan marketing expert look over your actual campaigns, music, or content and offer feedback? Or perhaps you’re just looking for a little one-on-one assistance so you can ask questions that pertain to your specific goals and get a second, more experienced, perspective? Click here to book a session with me now.
It's starting to inch up a bit now, it seems, even though the DNS changes aren't live yet.
I think I know what might have happened. It seemed so weird, because everything was set up exactly like my other list, which has a much higher deliverability. So I've been thinking about this a lot, and I think I have a possible answer.
I made a huge mistake. When I set up my WooCommerce store I set the same address for the autoresponder and the store email. So every purchase confirmation, to me and the customer, comes from the same address as the MailChimp messages. Now, when I've been testing everything in Woocommerce (like the thank you page, the cart page, the payment gateway, etc) I've had to make a whole lot of fake purchases to make sure everything works as it should. So I've gotten a ton of email from that address. And of course, like an idiot, I trash them.
So basically, Gmail sees me getting a lot of identical messages and trashing them and flags the address as spam. In fact, I fished a few shop emails out of my spam folder a few days ago. So I probably messed this up that way. There are probably firewalls and spam filters stopping the messages.
Now that I've changed the from address, it appears to be doing a bit better. (The open rate of the welcome message has doubled - here's hoping it keeps climbing.) I can only imagine that it'll be even better once the DNS thing goes through.
But yeah, doing the split test sounds fantastic! Let's definitely do that once everything is ready on the Mailchimp end.
The main reason I really want to stick with Mailchimp is the fact that I'm using Woocommerce. The integration between the two is just wonderful. I can see exactly how much I make from each campaign, or even each email, and I can segment the list extremely easily based on purchases or even who added a product to the cart but didn't check out and all kinds of things. I looked at Aweber, and it seems to be a lot more complicated to get a similar function.
OK, in fact, I just looked at the report, and as far as I can tell, the last 15 people who signed up have all opened the message, so I would think it's looking a lot better now.
So, restart the whole thing, as in starting a new Dynamic Creative campaign?
Awesome. You don't necessarily need to start a whole new dynamic creative campaign. You can, but if you already have some winners, you can just create a normal campaign and let the algorithm focus on honing in on your audience rather than the creative. If the winning elements are not clear yet then yeah, start over with a clone of the campaign.
Having trouble with your marketing? Wish you could have an experienced direct-to-fan marketing expert look over your actual campaigns, music, or content and offer feedback? Or perhaps you’re just looking for a little one-on-one assistance so you can ask questions that pertain to your specific goals and get a second, more experienced, perspective? Click here to book a session with me now.
Looking at the breakdowns I don't have clear winners. A couple of clear losers, but nothing that really stands out from the rest. So I'll give it until the DNS changes are complete and then create a new DC campaign, removing the duds, and probably cloning the autoresponder series again, as well, so I can get fresh stats.
Sweet. Sounds good. Yeah, in Aweber I can't reset the stats on messages either. But I can clone the message and then just add a new one and delete the old, effectively doing the same thing.
Having trouble with your marketing? Wish you could have an experienced direct-to-fan marketing expert look over your actual campaigns, music, or content and offer feedback? Or perhaps you’re just looking for a little one-on-one assistance so you can ask questions that pertain to your specific goals and get a second, more experienced, perspective? Click here to book a session with me now.
OK, the conversion rate has been absolutely abysmal, and so have the open rates. So either my copy or targeting is way off (although my Squeeze Page is converting at 20-25%, and I think my email copy is fairly congruent with that), or things are just not getting delivered. So I'm moving everything over to Aweber to see if that makes a difference. I'm also spacing the emails out a bit more - I might have been fatiguing people by emailing too frequently.
So I'm working on transitioning from Mailchimp to Aweber, and I guess we'll see within the next 10 days or so whether that makes a difference. If not, I guess I need to review my copy.
I am having a bit of trouble with my playlist not lining up with the album artwork on the sales page (I'm split testing that against the video), but I can't find the CSS responsible for the problem. Not the biggest issue, I suppose, but it bothers me. I'll keep looking.
Anyway. The past couple of weeks have been a bit disheartening, but I'm not giving up. Just need to keep testing.
Hmmm. I assume you're saying the sales conversion rate is off?
I have rarely been as positive about someone's copy as I was with yours so I'd be surprised if that was it. And if open rates are way down then that does suggest a deliverability issue.
My advice would be to use the aweber link you will find in MMM (which will get you a 60 day free trial) 30 days longer than the normal discount) and leave your mailchimp list where it is for a moment. Then just switch your opt in forms out with the new aweber ones and see how they perform by comparison. I would also make sure to turn confirmed opt in on. I have been doing that on all my campaigns lately and seeing big changes for the better.
How often are you emailing? Somehow that doesn't feel like it is the issue to me.
Let me know how the numbers move.
Unfortunately you have so many customizations going on with your site I'm not really sure how to help with the CSS issue. But if you ever need a freelancer, I have that guy that I use for everything.
I don't remember... Is your music available on the streaming platforms?
Hang i there. I still feel very positive about your funnel.
Having trouble with your marketing? Wish you could have an experienced direct-to-fan marketing expert look over your actual campaigns, music, or content and offer feedback? Or perhaps you’re just looking for a little one-on-one assistance so you can ask questions that pertain to your specific goals and get a second, more experienced, perspective? Click here to book a session with me now.
Way ahead of you. I did exactly what you suggested, copy/pasted the funnel over to Aweber and switched out the forms.
I'm 90% sure it's the deliverability thing. It's the most logical explanation, certainly. I've just been trying to think of anything else that comes to mind. I was sending the emails out with 1 day in between. Plus an added Bonjoro on the first day. So now I spaced the first ones out with 2 days in between. I'm pretty sure it's not the issue, but who knows?
The CSS thing is not at the top of my mind these days (things have been a bit crazy with my other business and my stupid day job, and my father in law passed away suddenly, so things have been a bit scattered lately). However, and this is probably a long shot, but when you took a look at the back end of my site a while back, you found some custom CSS that wasn't adding enough padding, and you changed that, fixing the playlist issue (this was before I reinstalled the site). I don't suppose there's any way you remember where you found that custom CSS, so I could check it out? (I would hire somebody, but my budget is spread a little thin right now.)
Anyway, I'm hanging in there. Thanks for your encouragement. I'll get there.
Oh, and no, my album is not on streaming platforms. The bonus album that I'm giving away as the LTO is, but not the new one.
Hmm... I'm now noticing that the conversion rate on my squeeze page could be better. It's around 18%. I just got a very powerful split testing plugin for my other business, and I can use it for this as well... So would you suggest I try out different things?
If I would split test, is there any one thing rather than another that you would try out first? I imagine that the headline would be the most important, but one thing that struck me about the dynamic creative test I did was that the picture I use on the squeeze page performed way worse than any other (I was trying 4 different ones), so maybe I should try a new image?
That all sounds good regarding your switch to Aweber. I'm very curious how the deliverability is with all things being equal, before you make any changes. So keep me posted. You should take screen shots as well. I don't think many have tested this.
But yest, split testing the squeeze page is a great idea. But I would not test the squeeze page while also running dynamic creative... I don't think.
Image and headlines are by far the biggest factors. Either one can have a big impact. I usually focus on the headline first though.
keep us posted.
Having trouble with your marketing? Wish you could have an experienced direct-to-fan marketing expert look over your actual campaigns, music, or content and offer feedback? Or perhaps you’re just looking for a little one-on-one assistance so you can ask questions that pertain to your specific goals and get a second, more experienced, perspective? Click here to book a session with me now.
I was trying out AdOptimizer, but the results weren't great. Maybe not worse than Dynamic Creative, but it works differently (the AI creates new ads with new combos, so I can't really follow what's working best and what's not), and I decided to stop that campaign. I just put together a new Dynamic Creative campaign.
However, it's been almost 24 hours, and it's still in review. I know they say it can take up to 24 hours and possibly more, but up until now I've never had to wait more than 30 minutes or something for my ads to be approved. Should I try again, or give it more time?
Hmmm, that is odd. Usually gets approved right away for me as well.
Just make sure you are in your ad manager and then click on the ad set and ads and see if there aren't any subtle errors that you have missed. I've had that happen a few times. 24 hours is odd. You could also clone it and resubmit it, while pausing the ad set on the one in review. See what gets approved first, but because the ad set on the original one is paused it won't go live, even if it gets approved. If it keeps up, I would contact support through chat.
Having trouble with your marketing? Wish you could have an experienced direct-to-fan marketing expert look over your actual campaigns, music, or content and offer feedback? Or perhaps you’re just looking for a little one-on-one assistance so you can ask questions that pertain to your specific goals and get a second, more experienced, perspective? Click here to book a session with me now.
This is super weird. I tried duplicating, but that didn't work either. So I contacted support and they said they'd sorted it out, but it was still in review. So I wrote back and told them, got a reply saying they had fixed it now, but it's still in review. Very weird and very annoying. I've written back. Hope they can sort it. But I might just start again from scratch. Still, they haven't told me what the trouble was, so I don't know why it wouldn't happen again...
Their support can be horrible. I saw something exactly like this with a friend who was asking for advice. In his case he had been setting the ads up on a mobile device. When I logged in on my computer I could see an error message. But if memory serves the error message wasn't obvious. He had made some minor targeting decision that Facebook didn't like, and when we fixed it everything started working. I'm guessing you are not doing this on a mobile device, but it does sound familiar. Even down to Facebook telling him it was heir fault and they fixed it. Are you certain there is no little warning message coming up on the ad or ad set level?
I would either continue hitting up support (maybe ask them to escalate the issue), and/or try creating the new campaign from scratch. Something weird is obviously going on here.
Having trouble with your marketing? Wish you could have an experienced direct-to-fan marketing expert look over your actual campaigns, music, or content and offer feedback? Or perhaps you’re just looking for a little one-on-one assistance so you can ask questions that pertain to your specific goals and get a second, more experienced, perspective? Click here to book a session with me now.