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Upsells Downsells
June 24, 2014
4:10 am
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In the other thread you mentioned a downsell that offers recurring. What is that?

I am selling a stand alone product that teaches you how to do mindfulness meditation in an hour. As an upsell, I was thinking I would offer the Pop Go Zen Membership, a monthly membership for $19.95/month where I lead group meditations by conference call each week and each month has a special theme like meditation and money management, hypnosis, dieting, etc. 

I could either pitch the one time purchase and then upsell the membership or I could pitch the membership and downsell the one time purchase. I'm wondering what you recommend. Does that make more sense now?

julianna raye

June 26, 2014
4:34 am
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What I was referring to is exactly what I do with MMM. I sell a $147 product and then upsell a $27 recurring product. I personally like that kind of a downsell. But it's important that the upsell or downsell compliment the primary product. Hope that clarifies.

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June 26, 2014
4:17 pm
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got it. So, is there anything I should know about starting with a $27 product and upselling the monthly membership for $19.95? I shouldn't do it the other way around right? i.e. sell a membership and then offer the $27 standalone as an upsell...

julianna raye

June 30, 2014
7:49 am
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Unless I am not totally following things correctly, I would stay focused on your $97 product and upselling the $19.95 membership. I'd keep the $27 handy for a follow up promotion to the non-buyers as many of them probably past because of price. That make sense?

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June 30, 2014
4:23 pm
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I'm asking you about selling the $27 product and recurring membership as a pair. In terms of content, they are a better fit than the $97 and recurring membership...

julianna raye

July 2, 2014
4:01 pm
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What do you mean by pair? Somehow pitching them together? I think thats where I'm getting confused.

If you just mean that you want to upsell the $27 product with a $19.95 recurring then you could certainly do that but given the fact that you've been having a hard time reaching profitability I'm concerned that dropping your price point will not help you.

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July 2, 2014
4:55 pm
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By pair, I mean that the $27 product works great in conjunction with the membership. They are a natural fit so up selling one after the other has been purchased is easier because they work great together. Whereas the music program and the membership are not as natural a fit. 

I don't see it as dropping my price point if someone buys the monthly membership because that's recurring income. Right?

SO, should I lead with the recurring product and try to sell that first and then if they purchase, pitch the $27 one time product as an upsell or should I lead with the $27 product and if they purchase, try to sell the recurring?

julianna raye

July 4, 2014
5:50 am
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You can totally try any combination of those things. I have never really built a funnel around a recurring product, I always start with a one off and offer the recurring as an upsell, which seems to be a more common model in the info world. But you could certainly give it a go and try it.

But yeah, if you don't feel that the recurring product is a good fit with the meditation product then that could be a problem.

My only words of caution are that you seem pretty early in the process with not a lot of sales data. I'd hate to see you jump ship too early. Jumping ship too early is the scourge of the struggling internet marketer.

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July 4, 2014
8:14 pm
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I'm not jumping ship just setting up 2 streams towards the monthly membership:

1. $97 How to meditate with music with $19.95 recurring monthly membership upsell

2. $27 Power of Mindfulness meditation training with $19.95 recurring monthly membership upsell

That way I can service a niche audience of music and meditation and a more broad audience of general meditation. So far friends and family who have done the power of mindfulness training are responding really favorably so I'm feeling confident in the training itself. Per your advice I have set up the landing page so it talks about meditation and does not mention mindfulness except to offer social proof about how popular it is as a style of meditaiton. I haven't started running ads yet...

Does that all make sense now?

julianna raye

July 7, 2014
10:31 pm
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Yes it makes sense, and if you can focus on two funnels at once then more power to you, but I personally think that the goal should be to focus on one funnel and make it work. In my early days online I always tried to do multiple things at once and all I had was a lot of unprofitable sites. When I finally just obsessed on one I became profitable. Looking back my success was stalled because I was always chasing new ideas when what ultimately led to my success was a lot simpler than I was making it. But ultimately it's your call.

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July 7, 2014
11:36 pm
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I agree, I was convinced to create the new program by the marketing guy I hired... my inclination was to stick to how to meditate with music and make it profitable first. That's mainly what I'm focused on right now. Once I'm seeing the kind of results I want to with the How to meditate with music sales funnel, I'll expand my advertising for it.

Then, I'll turn my attention towards getting the membership program going and selling the $27 product in combo with it. I think if i can master the sales copy with how to meditate with music I'll have more confidence overall and it will be easier to set up the others. But anyway, the product creation part is done for the $27 program and it will work nicely with the membership and appeal to a broader audience...

julianna raye

July 13, 2014
11:12 pm
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I think that's a good idea.

Did you ever redo the video on the sales page to reflect the recent discussions we've had about meditation vs mindfulness?

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July 14, 2014
3:12 pm
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I did. That's the page that started pulling in leads at under a dollar. The problem is I'm now up to @$640 spend and only $360 purchase. I'm loathe to stop pulling in leads with this ad since it's still performing well and that feels like a feat in itself,  but maybe I need to stop the ad since I'm losing money? The things I've done to fix it have made some improvements in open rates and link clicks but that hasn't led to more conversions... not sure what to do...

julianna raye

July 14, 2014
9:21 pm
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I was referring to the sales page video, rather than the squeeze page. Did you try changing that up?

Just as an example, I have been running FB ads to MMM for years. My lead costs have not changed much. But my old sales funnel used to really struggle to break even. Then I made some changes to the content and emails I send out, as well as the sales page and my ROI went through the roof and has held for a good 9 months or so.

Your very close, just need to refine the funnel and sales letter to create a little more desire.

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July 21, 2014
4:53 am
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Well the sales page is the one that seemed to be performing at a good %. I've had significantly less than 100 link clicks to the page and 4 purchases. It could be the sales page but I think the problem may be the call to action emails. I'm just at a loss how to get the list more engaged... I've tried changing the message and that seemed to help but it's not having a significant impact...

julianna raye

July 21, 2014
9:12 pm
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Gotcha, we've spoken so much about this I've forgotten some of the details. 4% is decent. Not incredible, but okay. Because in theory only the most keen people are getting there, it could be higher, but your point is sound.

It may come down to the fact that you're focusing on little changes such as the subject line, to boost numbers. That can sometimes be all it takes, but you may need to sort of start from scratch and put yourself in the shows of your subscribers (now that you've had some feedback) and see where you might be losing them in the process and really change the entire email series rather then just a few elements.

One thing you could do if you're feeling really lost is try sending a survey to your non-buyers and simply asking them why it was that they felt the program wasn't for them (in the name of improving your business). That feedback would likely be invaluable.

You might also go to clickbank and search for the meditation products with the highest gravity (at least 20) and check out there sales pages, go to their home pages, and sign up for their autoresponders, and see what they might be doing differently. Might be a few obvious commonalities that you are missing.

Having trouble with your marketing? Wish you could have an experienced direct-to-fan marketing expert look over your actual campaigns, music, or content and offer feedback? Or perhaps you’re just looking for a little one-on-one assistance so you can ask questions that pertain to your specific goals and get a second, more experienced, perspective? Click here to book a session with me now.

July 22, 2014
1:01 am
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ok. would the survey be for non-buyers who clicked the link and had a chance to check out the sales page or just all subscribers who didn't purchase?

I'll check clickbank as well. Maybe I need to put the price back up to where it was. I'm confused as to why, last year when I didn't spend any money on promotion, I got sales at double the price using the same emails that stopped working this year once i started getting paid traffic. The sales last year came from article marketing and those who purchased were also much more engaged...

julianna raye

July 22, 2014
9:40 pm
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You could really do anything you want but I would personally send out a simple email saying something like...

----------------------------------

Subject: I need your help (first name).

Hi (first name),

As someone who signed up for my free meditation lessons but never took my course (name goes here), you are in a real position to help me.

Would you be willing to take two minutes to answer a simple ONE question survey about your experience with my lessons?

I'm really trying to improve my business and I can't do it without some honest feedback from someone like you.

To take the the quick survey go here:

Link.com

And not to worry, the survey is completely anonymous, so please be as honest as possible. It will really help me out a lot.

Thanks so much,

Julianna

----------------------------

And then for the survey question I;d say something like....

----------------------------------

According to my records you are someone who signed up for some free meditation training but you never elected to take any of my paid courses such as (name of course here). I'm really trying to improve my business and understand what I could be doing better to get people excited about meditation and continued training.

In your own words, can you please try to describe the overall impression you had when you would receive my emails and invitations to take both free and paid training lessons. In short, what was it about the experience that enticed you to sign up but which ultimately lead you to losing interest? 

I'm passionate about teaching meditation to others and just want to know how I might better reach my potential students. Thanks very much for taking the time to answer this question.

------------------------------------

Or something like that. I'm sure it could be worded better. That was just spit-balling. Not everyone will bother but it might yield some helpful information.

If you have enough customers you might also ask a similar question to buyers. Why did you sign up? What enticed you to do so?

Having trouble with your marketing? Wish you could have an experienced direct-to-fan marketing expert look over your actual campaigns, music, or content and offer feedback? Or perhaps you’re just looking for a little one-on-one assistance so you can ask questions that pertain to your specific goals and get a second, more experienced, perspective? Click here to book a session with me now.

July 23, 2014
3:27 am
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Ok thanks John!

julianna raye

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