Karen Grace said
Hello again,

I think that the reason I haven't created a custom conversion or anything yet (as discussed in the other thread) to track album sales is because I never did the 'upsell' part of the training, as I'll be going down the patreon route.

I also hadn't created seperate success pages for subscribers and album sales, but I've just created a new success page for people who have bought my album.

All I did was create a new page on wordpress, copy and pasted the text from the other success page, selected 'sales pipe no comments' and I'm pretty sure I'm good to go with that one ? Do I need to do anything else to that page? The pixel will automatically collect info from that page without me doing anything related to that, to the page won't it?

That is all you need to do.

In terms of what else I need to change in relation to that, it's just the confirmation success page, at the end of the 'Karen Grace customer' list settings process in Aweber is it ? Is there any other part of our entire system that I'll need to change that url from 'success' to 'album success' for ? 

I have attached a screen shot of where I've changed it in Aweber, in my 'karen grace customers' list.

Is it correct that I have the confirmation message turned on for 'Aweber signup forms', and off for 'subscriber imports?' as below ? 

I'm struggling to follow everything here as there are many questions within the same post, but if I understand you correctly, then yes, that looks correct to me. You will find out very quickly if things do or don't get tracked.

Does 'aweber signup forms' relate to people who might not be on my mailing list, who buy the album through my site, and therefore go through a 'confirmed' opt-in process to get onto my customers list?

I don't understand this question.

And does 'subscriber imports' refer to people who are on my list, who buy the album and therefore skip the confirmation message? And am I right in thinking that those people will automatically land on the album-sucess page and be tracked on the fb pixel, or is there something else I need to do to ensure that?

Thanks,

Karen

An import is someone you import from a csv or text file, because they signed up offline or you brought them over from another company.

Karen Grace said
Hi John,

Re: the question above that you didn't understand, I just wanted to double check you understood I was talking about the list settings/confirmation message in 'Karen Grace customers.'

I was trying to understand what exactly it means that I seem to have clicked 'ON' for 'send confirmation message for Aweber signup forms,' and 'OFF' for 'send a confirmation message for subscriber imports' under the confirmation message for the album sale.

Assuming I am following you, it doesn't matter what list you are talking about. You have "Send confirmation message for aweber sign up forms" turned off for imports so that you can upload a list and not require them to opt in. Imports are typically people that gave you their address at a live show, or who you are moving over from a different list, for consolidation reasons. Therefore, you don't normally want to ask imports to opt in, as you will lose valuable subscribers who have already consented. But just make sure whoever you import has consented. 

Excuse the bold font, just wanted to check you were tracking with me there?

I went through my own album sales process again twice last night, using my website order button, with 2 different email addresses, and I didn't get a confirmed opt in message for either email- I just got the 'here is your album download' message. So this would suggest Aweber was considering my email addresses to be a 'subscriber imports.' ??? Do you see why I am left wondering what a 'subscriber import is' in this context ?

If you signed up and did not get the confirmation message then it is likely because you are signing up to a list you are already on, and you have the "already subscribed" url set to be the same url as the confirmation (aka success) url.

Some other possible reasons that could have happened

1. You don't actually have it on.

2. You do have it on but you haven't changed the confirmation url on the web form or the list.

It is not because aweber is seeing your address as an import.

If you call aweber they will be able to quickly see what is going on.

Not that I have had problems with this process when people have bought the album, but I am wanting to make sure I understand these details before really going for it with my advertising. Hope that makes sense. 

Thanks,

Karen  

Hope that helps. All the best.

Karen Grace said
Hi John, thanks for this.

I think it was because I signed up to a list I have been on previously and albeit having deleted myself a few times for tests ...

Just checking a couple last things on this. If people do get taken through the confirmation process, for buying the album, it goes to the same step-1 thanks url as if they were signing up to my main list right ? As in the same 'you're almost done!' one. Presumably it doesn't matter that it would be the same page for either list, as this isn't getting tracked or anything so there will be no confusion. Right ?

And lastly, just out of interest, as far as I understand, it's PayPal that 'tells' Aweber someone has made a purchase, and to add them to the customers list, right ? But does this mean that if someone puts an email address in paypal (getting a receipt from PayPal to that email) it's that email address that gets added to Aweber customers ? So potentially if they put a different email address into PayPal to the one they put into the main list, they could end up staying on both Aweber lists?

Again, just wanting to understand everything before I get going properly- thanks!

Karen  

Karen Grace said
Hi John, thanks for this.

I think it was because I signed up to a list I have been on previously and albeit having deleted myself a few times for tests ...

Just checking a couple last things on this. If people do get taken through the confirmation process, for buying the album, it goes to the same step-1 thanks url as if they were signing up to my main list right ? As in the same 'you're almost done!' one. Presumably it doesn't matter that it would be the same page for either list, as this isn't getting tracked or anything so there will be no confusion. Right ?

It is p to you, whether you decide to have confirmed opt in on or off for your customer list. Either is fine. Customers will usually use primary emails.

If you do have confirmation turned on, you could use the same step 1 page, but I normally create seperate ones. Not for any real reason though.

And lastly, just out of interest, as far as I understand, it's PayPal that 'tells' Aweber someone has made a purchase, and to add them to the customers list, right ? But does this mean that if someone puts an email address in paypal (getting a receipt from PayPal to that email) it's that email address that gets added to Aweber customers ? So potentially if they put a different email address into PayPal to the one they put into the main list, they could end up staying on both Aweber lists?

That's correct on both accounts.

Again, just wanting to understand everything before I get going properly- thanks!

Karen  

Good luck. Keep us posted.

Yes, for sales tracking you always use the page a person is redirected to immedietly after ordering, no matter what system you use and no matter if you have confirmed opt in turned on or off.

For subscriber conversion tracking you always track the page they are taken to after they are subscribed to your list. This would be the page they are taken to immediately if you have confirmed opt in off, and it would be on the page they are redirected to after clicking the confirmation link, if you ave confirmed opt in on.

Hope that clears it up.