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Exhausting an audience?
June 15, 2020
12:52 pm
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Hi John,

I'm wondering if you think it's possible to exhaust a fb audience?

I've sent ads to Joni Mitchell fans (about 540,000) since I started advertising, always with great success. The biggest success brought in close to 5000 subscribers (sadly, due to being on Spotify and having a dysfunctional funnel, I had precious few sales!).

Last week I started sending a similar ad to that same audience again. It started converting at around 30c US, with lots of comments and onshares, but within 7 days the price per lead was approaching $2US. So I paused it.

Do you think I've worn out the audience?

Also, because of the nature of my USP ("a welcome jolt back to the time of Carole King and Joni Mitchell") and one of my main "avatars" (the 50-65 man who does open mics at folk clubs with his guitar, reads poetry, has left-wing politcal views etc.), I've been including 65+ in my potential reach. I noticed the stats were strongly skewed in that direction, with around 60% coming from that age group.

In your opinion, is that a problem? Could it be effecting sales due to less income among that age bracket? (I realise the best approach is to test, but welcome your thoughts anyway!)

Appreciate your thoughts. I've been testing my new funnel, and ran my ad for 12 days. Squeeze page at 40%. Open rates for most emails are great (sales emails up around 40% and higher) Sales so far are slow, although I have a few days remaining for everyone to get through the funnel... so just fishing for thoughts before I start playing around with things.

Cheers!

Rachel

June 15, 2020
1:55 pm
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Rachel Collis said
Hi John,

I'm wondering if you think it's possible to exhaust a fb audience?

It's definitely possible to exhaust an audience. It's part of FB advertising. But by freshening up your creative, you can usually keep it going for a pretty long time. 

I've sent ads to Joni Mitchell fans (about 540,000) since I started advertising, always with great success. The biggest success brought in close to 5000 subscribers (sadly, due to being on Spotify and having a dysfunctional funnel, I had precious few sales!).

Last week I started sending a similar ad to that same audience again. It started converting at around 30c US, with lots of comments and onshares, but within 7 days the price per lead was approaching $2US. So I paused it.

Do you think I've worn out the audience?

Is it possible you edited the ad once it was live? Often this confuses the algorithm and takes a good performing ad and turns it into a bad performer.

And when you say $2 per sub, was that a 7 day average or just 1 day? Always look at the 7 day average, as anomalies will happen.

.30 to $2 is a pretty big decline without tampering with the ad, but it depends a lot on how much you are spending per day and how long it ran. Statistical anomolies will often happen and it could be that either the .30 was just a fluke and the $2 was the real price, or it could be the other way around. Again, I'd be looking for a 7 day average.

While you can exhaust an audience, it is not likely you exhausted a 500,000 person audience in 7 days, unless your budget was quite large. You should never spend more than $50 per 10,000 people when targeting a cold audience. The bigger the discrepancy the better.

Also, because of the nature of my USP ("a welcome jolt back to the time of Carole King and Joni Mitchell") and one of my main "avatars" (the 50-65 man who does open mics at folk clubs with his guitar, reads poetry, has left-wing politcal views etc.), I've been including 65+ in my potential reach. I noticed the stats were strongly skewed in that direction, with around 60% coming from that age group.

In your opinion, is that a problem? Could it be effecting sales due to less income among that age bracket? (I realise the best approach is to test, but welcome your thoughts anyway!)

Generally older audiences buy more, but there is likely a limit to that. I suppose I see more sales between 40 - 60. But as you touch on, you just don't know until you test.

The question is a good one though, because we often see situations like this where an older audience converts so well that teh algorithm favours them and ignores the younger audience. But we are left with a concerned feeling that we are ignoring a more important base. When that is the case my advice would be to break up age groups into ad sets and optimize separately. So, for example, you could target 25 - 40 in one ad set, 40 - 60 in another, and then 60 and up in another. Or whatever felt right to you. You may find that different copy performs better in different age groups, and by splitting it up like that you don't accidentally ignore a potentially important segment.

Appreciate your thoughts. I've been testing my new funnel, and ran my ad for 12 days. Squeeze page at 40%. Open rates for most emails are great (sales emails up around 40% and higher) Sales so far are slow, although I have a few days remaining for everyone to get through the funnel... so just fishing for thoughts before I start playing around with things.

Cheers!

Rachel  

Can I ask what the sales rate is? I'm looking for the total number of people who have been sent the final email (you can see this number in aweber) and the number of sales, as apposed to just the total umber of subscribers.

Having trouble with your marketing? Wish you could have an experienced direct-to-fan marketing expert look over your actual campaigns, music, or content and offer feedback? Or perhaps you’re just looking for a little one-on-one assistance so you can ask questions that pertain to your specific goals and get a second, more experienced, perspective? Click here to book a session with me now.

June 15, 2020
4:36 pm
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Hi John, 

A basic summary of stats (in AUD which is approx $1AUD=$0.70USD)

Ad set: June 2 - June 12.

Daily spend: $10

Conversion average: $1.17

Best ad: June 5 - June 12 (not modified once created)

Conversion average: $0.88

However, the ad started at $0.48, and hovered close to that for a few days. From Jun 9 - 13 it dropped consistently from $0.88 - $2.26 before I paused the campaign.

So far - 2 sales (1 album after Follow-Up 1 and 1 LTO)

I know it's too early to say. I'll know this week. I have very limited experience compared to you, but I've never seen a successful ad drop quite so fast and stay down (I've seen things drop a bit mid-week, but then pick up again after 1 or 2 days), so I thought I would pause while I wait to see what sales are like. Hence my question regarding whether it's possible I exhausted the audience with previous campaigns... which would be disappointing as I know how hard it is to find a match!

I had been thinking about splitting the audience up by age demographic, so will definitely give that a go.

June 15, 2020
4:37 pm
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Forgot to ad -

Total conversions: 96

Total seen final follow up: 30

June 16, 2020
11:01 am
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Thanks for that. To my mind you are just worrying a little too soon. I think your stats are pretty good.

Even though some people convert early, you can't tally people that haven't finished the funnel (but those who unsubscribe do count). So with that said, (without taking your unsubscribes into consideration) your conversion rate is actually 6.6%. The high side of normal. But we are dealing with such a small data sample so far that this number will almost certainly change. 

If your 7 day average is just $1.17, then that's a great price. All you can do is look at that average. If you look at a smaller window, as you have, it will only just lead to panic, and possibly killing a successful campaign. 

Wild fluctuations are common. Especially with small budgets and $10/day is really the smallest budget you can work with when conversions is the objectives. So I just think you stopped too early. That doesn't mean that the campaign would have gone on to be a winner, but so far, it looked good to me. 

Basically, watch the 7 day average and ignore stats within smaller windows of time, calculate your sales conversion rate based on people who have already gone through the LTO and unsubscribed and ignore those still in the funnel. And be aware that your budget is so low that when you have a slow day, the algorithm can struggle because there isn't enough data coming in. Especially with a new campaign. But I would personally not be unhappy with those stats you just shared.

Having trouble with your marketing? Wish you could have an experienced direct-to-fan marketing expert look over your actual campaigns, music, or content and offer feedback? Or perhaps you’re just looking for a little one-on-one assistance so you can ask questions that pertain to your specific goals and get a second, more experienced, perspective? Click here to book a session with me now.

June 16, 2020
1:26 pm
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That's reassuring regarding ad fluctuations.

I'm definitely jumping the gun worrying about sales. In any case, by the end of the week once every one is through the funnel, I've have an idea of how successful it is. I already feel the first follow-up could have a higher open rate and more engagement, so that's somewhere to begin either way.

I'll let you know 🙂

June 16, 2020
3:13 pm
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Sounds good. Fingers crossed for you.

Having trouble with your marketing? Wish you could have an experienced direct-to-fan marketing expert look over your actual campaigns, music, or content and offer feedback? Or perhaps you’re just looking for a little one-on-one assistance so you can ask questions that pertain to your specific goals and get a second, more experienced, perspective? Click here to book a session with me now.

June 24, 2020
1:54 pm
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Hi again John,

I'm back with a question around segmenting a facebook audience....

Firstly, when I separate Australia out from a Joni Mitchell audience, ages 25-65+, there are only 35,000 people. I could try adding in NZ but I don't think that would increase the number much. In your experience is that too small an audience to advertise to? My only purpose in doing so would be to increase my chances of having a viable tour one-day (currently Australians make up only about 1-2% of my leads).

Secondly, I'm trying to work out what the value is in segmenting. I mentioned previously that the Joni Mitchell audience was favouring the 65+ age group. Hypothetically, what would be the difference between spending $30/day on one audience 25-65+, versus $10 for, say, 25-45, $10 for 45-65, and $10 for 65+? Is there any benefit if both are converting at a similar price? (Other than perhaps preventing the facebook algorithm from getting into a rut by skewing towards one demographic?)

A totally different question - my second follow up email blog post seems to be outperforming my first one. We looked at these together in a private consultation, the first is a "my story" type blog post and the second is more a topical discussion. Would it be strange to swap them around, so that I "warm" people up before telling my story? Or is it always better to lead with the story?

To jog your memory, here are the links -

Follow up 1: https://rachelcollis.com/2020/.....bel-right/

Follow up 2: https://rachelcollis.com/2020/.....lton-john/

Thanks for your thoughts!

Rachel

PS. To report back, after testing my new funnel, my sales were are 5.1%. Not bad, but no upsells (I've booked a consultation with you on Friday to look at my upsell page)

June 24, 2020
2:26 pm
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Rachel Collis said
Hi again John,

I'm back with a question around segmenting a facebook audience....

Firstly, when I separate Australia out from a Joni Mitchell audience, ages 25-65+, there are only 35,000 people. I could try adding in NZ but I don't think that would increase the number much. In your experience is that too small an audience to advertise to? My only purpose in doing so would be to increase my chances of having a viable tour one-day (currently Australians make up only about 1-2% of my leads).

Hi Rachel, if conversions is your objective then yes, this would likely be too small. You want to be able to spend no more than $1 USD per 10,000 people and you want to try and spend at least $10 a day of the objective is conversions, so the math doesn't work out in your case. You would be better off using a lookalike in smaller markets like Aus and NZ, if the goal is to stay local and build your list for touring purposes.

Secondly, I'm trying to work out what the value is in segmenting. I mentioned previously that the Joni Mitchell audience was favouring the 65+ age group. Hypothetically, what would be the difference between spending $30/day on one audience 25-65+, versus $10 for, say, 25-45, $10 for 45-65, and $10 for 65+? Is there any benefit if both are converting at a similar price? (Other than perhaps preventing the facebook algorithm from getting into a rut by skewing towards one demographic?)

The benefit to splitting your ad sets up by age like that would be that it can help balanced an unbalanced demographic. For example, it is not uncommon to have an older audience perform best. However, most artists don't want to limit their following to only older people. But if lumped together the algorithm would continue to favour that older segment that performs best. By splitting them up you are getting older fans for as cheap a price as is possible, but still getting a shot with the younger audiences. You may also find that younger audiences respond to different ad copy and images, or that a younger audience for one interest group may perform better than an older audience of another interest group. By separating things out you would be optimizing separately and insuring the best possible chance with each age group. This is not always necessary, but it is something that can be done to mitigate teh concerns about building an exclusively older base.

A totally different question - my second follow up email blog post seems to be outperforming my first one. We looked at these together in a private consultation, the first is a "my story" type blog post and the second is more a topical discussion. Would it be strange to swap them around, so that I "warm" people up before telling my story? Or is it always better to lead with the story?

To jog your memory, here are the links -

Follow up 1: https://rachelcollis.com/2020/.....bel-right/

Follow up 2: https://rachelcollis.com/2020/.....lton-john/

Thanks for your thoughts!

Rachel

PS. To report back, after testing my new funnel, my sales were are 5.1%. Not bad, but no upsells (I've booked a consultation with you on Friday to look at my upsell page)  

That's awesome that your sales are coming in at a decent rate! Great job! I look forward to diving into the upsell offer with you. 

To answer your question... I've honestly never tried swapping them around like that. The order of blog post of a lifetime followed my a post that gets fans better acquainted with the music , is based on the AIDA funnel formula. Awareness, Interest, Action, Desire.

You are essentially proposing Interest, Awareness, Action, Desire. That shouldn't work as well. But weirder things have happened. All you can really do is try it and see what happens, or try and beat your first email/blog combo.

Whichever way you go, I would start a new campaign and begin getting fresh stats with new subs, rather than editing the existing one.

Having trouble with your marketing? Wish you could have an experienced direct-to-fan marketing expert look over your actual campaigns, music, or content and offer feedback? Or perhaps you’re just looking for a little one-on-one assistance so you can ask questions that pertain to your specific goals and get a second, more experienced, perspective? Click here to book a session with me now.

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